Frequently asked questions.
Have any questions about the photography or videography process? We've put together a list of some of the most common ones we get asked. If you still have something on your mind, we are always happy to chat, feel free to reach out here!
When will I receive my gallery?
As little as 2-4 weeks guaranteed on photo galleries. To ensure the highest level of service and quality, we limit the number of bookings we take on each year.
We also offer a ‘One-week Turnaround’ add-on to our packages if you need your gallery sooner.
What makes you different?
My editing style sets me apart. I tailor each gallery to reflect the inspiration you provide, blending it with our unique editing approach. Your gallery deserves to be one-of-a-kind, not just a copy-and-paste preset.
How do you accept payments and do you offer payment plans?
Payments can be made via bank transfer (details are included on the bottom left-hand corner of your invoice). And YES, we also accept payment plans! Reach out here and we can arrange a payment plan that works for you.
Where are you based, and do you travel?
We are based in Brisbane, Australia. And YES we travel! We are always excited to travel for weddings. No matter where your big day takes place, we are thrilled to be there to capture it.
Do we also receive the raw files (photos and/or video footage)?
In short, no. When you book us, you're hiring our unique style and trusting us to add our creative touch to your special day. The editing process is just as important as the photos and video footage themselves.
We are feeling very overwhelmed with all the wedding planning, and we love your work but we don’t know which package to choose…
No need to stress—we’ve got you covered! We know wedding planning can be overwhelming, and we’re here to make it easier. Let’s chat about your day, any special moments you want captured, and we’ll help you choose the perfect package or customise one just for you. You can reach out by email, private message, or even set up a call—whatever works best for you. Our goal is to keep things relaxed while giving you beautiful images to remember your day.
We’ve never done this before and are a bit camera-shy…
Don’t worry! We specialise in candid photography, capturing natural, in-the-moment shots without relying heavily on posed setups. Our goal is to help you feel comfortable so that the genuine moments of your day shine through.
If you are, however, feeling a bit nervous and want to get a feel for things beforehand, an engagement shoot can be a great way to ease any jitters. It gives you a chance to see how we work and helps you feel more comfortable on the big day. Learn more about our engagement sessions here.
Do you charge for change of date and location?
If the new location is within a reasonable distance, there’s no additional charge. For date changes, you can find all the details in our terms and conditions. Just send us an email, and we’ll be happy to send them over!